Refund & Cancellation Policy
Transparent refunds. Fair timelines. No hidden terms.
We want you to be completely confident in your solar journey with us. This policy explains exactly when refunds are available, how long they take, and what happens if you cancel. If anything is unclear, our support team is one call away.
Have a Refund Query?
Our support team responds within 24 hours. Call 98 3000 3000 (Mon–Sat, 9AM–7PM) or email welisten@tezassolar.com.
Contact SupportWhen You Can Get a Refund
Unused Order Cancellation
Cancel before installation begins and get a full refund of your advance payment.
Defective Equipment
Any panel or component that fails within warranty is replaced free or fully refunded.
Installation Not Completed
If we fail to complete installation within the agreed timeline, you are eligible for a full refund.
Service Not Rendered
Prepaid maintenance or AMC services not yet delivered are refunded in full.
Duplicate / Error Charges
Any payment made in error or charged twice is refunded immediately on confirmation.
Warranty Claim Rejected
If a valid warranty claim is rejected, we refund the product value or replace it.
Shop Product Refunds
Clear, fair rules for everything you buy from our online shop.
Orders placed through our online shop are covered by a simple, transparent refund policy — from the moment you order until 7 days after delivery.
7-Day Return Window
Return any unused product within 7 days of delivery for a full refund.
Free Cancellation
Cancel before dispatch and get 100% of your payment back — no questions asked.
Refund to Source
Money is credited back to your original payment method — UPI, card or bank transfer.
5-7 Day Processing
Refunds are processed within 5–7 business days after we receive the returned item.
Unused & Original Packing
Items must be unused, with all accessories and original packaging intact.
Payment Error?
If a payment was deducted but the order failed, it is refunded automatically within 5–7 days.
Refund Timelines
How to Request a Refund
Contact Support
Call or email our support team with your order number and reason for the refund.
Share Order Details
Provide your invoice number, payment reference and any relevant documentation.
Verification
Our team verifies your eligibility within 24–48 hours and confirms the refund amount.
Approval & Processing
Once approved, your refund is processed and initiated through the original payment method.
Refund Issued
Money is credited to your account within 7–10 business days. We confirm via email.
What Is Not Refundable
Installed Systems
Solar systems already installed and commissioned are covered by warranty, not refund.
Custom Orders
Specially manufactured or custom-configured products cannot be cancelled once production starts.
Consumables
Cleaning kits, cables, and other consumables once opened are not eligible for return.
Completed Service Visits
Maintenance or inspection visits already performed are not refundable.
Government Fees
DISCOM, net-metering and government application fees once paid are non-refundable.
Installer Coordination Costs
Third-party costs already incurred (cranes, scaffolding, site prep) are deducted from refunds.
Refund Policy FAQ
Still have questions about refunds? We're happy to help.